The Lawyer's Lawyer
Online Review Rebuttals
Q. My online reputation is everything to me. So how should I respond to a scathing review that called me an "awful" and "dishonest lawyer" who cares more about money than people?
A. Once you're caught in the world wide web, it's hard to get untangled.
Social media, and online review sites like Yelp and Avvo, help us reach more people than ever before. But they also give our critics a platform to question our competence and integrity.
Free speech can be costly. There's no way to prevent a disgruntled client — or anyone — from posting negative, even scandalous reviews for all to see.
But, as we wrote in the Maryland Bar Journal, responding the wrong way may cost you more than your online reputation ...